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Terms of service



Article 1: Finalization of the agreements

This agreement between www.travelass.it and the Customer is understood to be finalized with the confirmation of the order by www.travelass.it according to the methods and terms indicated in the following Article 2.
The completion of the agreements involves the Customer having read and fully accepted these general conditions of sale.
If the Customer is a consumer, once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of Article 3 and 4 of the Legislative Decree. 185/99 on distance selling.
www.travelass.it is owned by travelass Srls, with registered office in Via Venini Giulio e Corrado 37, 20127 Milan, Italy. Tax code / VAT number 10339110966, REA MI - 2524400, Milan Company Register

Article 2: Methods of Purchase

The Customer can only purchase the products present in the online catalog at the time of placing the order and viewable online at www.travelass.it as described in the relevant information sheets.
The order will be validly processed upon receipt on the e-mail address communicated by the Customer of the confirmation of the payment of the order.
Correct receipt of the order is confirmed by travelass Srls by means of an email response sent to the email address supplied by the Customer.
The Customer must verify its correctness and promptly communicate any corrections, according to the methods described in this document.
In case of non-acceptance of the order, travelass Srls will guarantee timely communication to the Customer.

Article 3: Prices

The products will be sold at the list prices in effect at the time of the order by the Customer *. The prices for shipments in the EUROPEAN territory are inclusive of VAT and net of delivery costs which are calculated at the time of the order. The prices for shipments in the EXTRA-EUROPEAN territory are exclusive of VAT and net of delivery costs which are calculated at the time of the order.
* Prices may vary according to the country and country of destination
(ADDITIONAL VARIABLE TAX FOR THE FOLLOWING COUNTRIES: VATICAN CITY, SAN MARINO, ISLANDS MINORI, ZONE FRANCHE, LIVIGNO, CAMPIONE D'ITALIA)

Article 4: Shipping methods

1) Shipping info in the ITALIAN territory
Delivery costs are charged to the customer and are made explicit when placing the order. The payment of the goods by the Customer will take place using the methods available at the time of the order.
Upon delivery of the goods by the courier, the Customer is required to check that the packaging is intact and not damaged.
Any damage must be immediately reported to the courier making the delivery. Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery according to the methods set out in this document.
In case of non-collection within 5 working days of the material in storage at the courier's warehouses due to repeated inability to deliver to the address indicated by the Customer at the time of the order, the order will be automatically canceled.

Article 5: Methods of Payment

The customer can pay by credit / debit card or by Paypal. Simultaneously with the order by the Customer, the reference bank will authorize the debit on the Customer's credit / debit card or on the Paypal account. In the event that the Customer exercises the right of withdrawal, in the manner defined in the following Article 6, the amount previously charged to the bank account indicated by the Customer will be transferred, excluding shipping costs already incurred.

Article 6: Right of Withdrawal

Pursuant to art. 5 DL 185/1999, if the Customer is a consumer he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in point 6.3 below.
To exercise this right, the Customer must send a written communication to this effect to travelass Srls, within 14 days from the date of receipt of the goods. This communication must take place in the following ways:
1. Send us an email telling us:
  •      Your name, surname and order or invoice number.
  •      That you want to exercise the right of withdrawal pursuant to art. 5 Legislative Decree 185/1999.
  •      Account holder (name and surname) and Iban number if you want to receive the refund on a checking account.
  •      The email if you want to have the refund on your Paypal account.
2. We will send you an email with a code to be provided to DHL EXPRESS. Contact the DHL EXPRESS office closest to your home and book a collection, providing the code.
3. Within 14 days of receipt of the goods we will refund the amount paid.
Once the aforementioned notice of withdrawal has been received, the Travelass Srls Customer Service will quickly communicate to the Customer the instructions on how to return the goods which must be received by travelass Srls within 10 days of authorization.
he right of withdrawal is however subject to the following conditions:
            - the law applies to the product purchased in its entirety;
            - the purchased good must be intact and returned in the original packaging complete in all its parts (including packaging and any documentation, etc ...);
            - in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided;
            - the shipping costs for the return of the goods and any customs duties are charged to the customer;
            - the shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the Customer.
In case of damage to the goods during transport, travelass Srls will notify the Customer of the incident (within the 5th day of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain the reimbursement of the value of the asset (if insured); in this case, the product will be made available to the Customer for its return, at the same time canceling the request for withdrawal; travelass Srls is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; upon its arrival (in the warehouse), the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, travelass Srls will deduct from the refund due a percentage, in any case not exceeding 10% of the same, as a contribution to the restoration costs.
Without prejudice to any repair costs for damage to the original packaging, travelass Srls will refund the customer the full amount already paid, excluding shipping costs, within 14 days from the return of the goods. The refund operation will be carried out by travelass Srls by crediting the amount due, which will be paid to the credit card or Paypal account specified at the time of the order.
The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where travelass Srls ascertains:
           - the lack of the external packaging and / or the original internal packaging;
           - the absence of integral elements of the product (accessories, parts, ...);
           - damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, travelass Srls will return the purchased good to the sender, charging the shipping costs to the sender.

Article 7: Complaints

Any complaint must be addressed to:
travelass Srls
Via Venini Giulio and Corrado, 37
20127 Milan (MI), Italy
Mail : info@travelass.it

Article 8: Privacy

We hereby inform you that, pursuant to and by effect of art. 13 of the legislative decree 30.06.2003 n. 196, the personal data that will be provided by the Customer to travelass Srls are processed by the same, also with automated methods, for inclusion in the customer database and are necessary for the eventual conclusion of a contractual relationship and for subsequent obligations of nature civil, fiscal, management.
The provision of data is optional: failing this, however, it will be impossible to enter into a possible contract. By registering with the mailing list or newsletter, the User's email address is automatically added to a list of contacts to which email messages containing information, including commercial and promotional information, can be sent. The User's email address could also be added to this list as a result of registering on the website www.travelass.it or after making a purchase.
We inform you that, in relation to the provisions of art. 7 of the aforementioned Legislative Decree, the Customer will have, among other rights, the right to obtain (if requested by the same):
- confirmation of the existence of personal data concerning them;
- the cancellation, transformation into anonymous form or blocking of any data processed in violation of the law;
- updating, rectification or integration of data.
The Customer may exercise the rights referred to in art. 7 by writing to:
travelass Srls
Via Venini Giulio and Corrado, 37
20127 Milan (MI), Italy
Mail : info@travelass.it

Article 9: Applicable law and competent court

This contract is regulated by the Italian law.
For the solution of civil and criminal disputes deriving from the conclusion of this Contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his Municipality of residence; in all other cases the territorial jurisdiction is exclusively that of the Milan Court.